Last updated: October 2025
We don’t sell products directly. Returns are handled by the retailer or brand you purchased from (Amazon, Chewy, manufacturer store, etc.).
If your item arrived damaged/defective
1) Go to your order page at the retailer.
2) Choose Return/Replace → select the issue.
3) Upload photos/video (box, label, damage).
4) Pick refund or replacement.
Typical windows (for reference only)
- Amazon: usually 30 days from delivery
- Chewy: case-by-case; very customer-friendly
- Brand sites: varies (often 14–45 days)
Always check the return policy on your receipt/order page—that’s the source of truth.
Tips for a smooth return
- Keep the original packaging until you’ve tested the product.
- For electrics (fountains/robots), note the serial number and setup date.
- If a return label isn’t provided, ask the retailer’s chat for one.
Need help picking a replacement?
Tell us your room/setup and budget—contact us. We’ll suggest a quieter/low-TCO alternative.