Last updated: October 2025
We’re a review site. Warranty coverage comes from the brand, not us. Use the steps below to start a claim.
Quick steps (any brand)
1) Find your order number and purchase date.
2) Note the model/serial (on the label or app).
3) Take a short video/photos of the issue.
4) Contact the brand’s support with your proof of purchase.
What’s usually covered
- Manufacturer defects (motors, pumps, electronics) within the stated term
- Early failures of parts under normal use
What’s not covered: misuse, unapproved modifications, water damage to non-waterproof parts, consumables (filters/liners) unless DOA.
Brand support (direct links)
- Whisker (Litter-Robot): Support/Warranty → Visit brand site
- CatGenie: Support/Warranty → Visit brand site
- PETLIBRO: Support/Warranty → Visit brand site
- Catit: Support/Warranty → Visit brand site
- Sleepypod: Support/Crash Replacement → Visit brand site
(Replace “Visit brand site” with the actual URLs when you link out.)
Documents to attach
- Receipt/invoice (PDF or screenshot)
- Serial/model photo
- Short clip showing the fault (noise, leak, error code)
Not sure if it’s warranty or return?
- Within retailer window? Start a return—it’s usually faster.
- Outside retailer window? Start a warranty with the brand.
Still stuck? Send details to Contact and we’ll point you to the right path.